Frequently Asked Questions

It costs $599.40 for a 1-year subscription to PayScore.ca

Price is based on $49.95/month.

Let’s talk return on investment…

– avoid a single $4000 15% margin job for a bad customer. Paid for.

– 1 day saved by sales not chasing bad customers.                    Paid for.

– Not missing out on the Friday call from new customer. Paid for.

As you use your dashboard you build credits which can be used to “purchase” reports.

This is done so that users don’t shortcut the system and pull reports without contributing to the scores. Such a user would be a drain on all other users.

The credit values have been set up as such that typical report needs will be included.

In the event a user is an extra heavy consumer of reports the option is available to purchase additional credits. This has not yet occurred since our launch.

We do not auto renew memberships. If you chose to cancel your subscription will automatically expire at the end of your one year term or you can contact us.

We will send notifications that your renewal is coming up to allow you seamless access.

Your subscription has little value until you set up your dashboard. This is where you monitor existing customers. Worst case is 1 minute per entry. If you have 20 customers then allow 20 minutes.

After the initial setup it is 2 clicks per customer to update. Users can update as soon as 28 days after initial entry.

Contact us directly and we will gladly assist you with regaining access. Please be prepared to confirm your identity, if a complete account reset is needed.

Search for the name of the company using part or all of the name. If the company name is in our database two clicks to add the scores and you are done. Same time it took to read this.

Minimal. The process takes a few clicks. A review update will take less time than reading this answer.

No problem. Send us an email to [email protected], and we will get it fixed up.

No. PayScore does not allow written reviews. We only allow a score based on Time and Effort of getting paid by a company.

No. Your dashboard is yours only. No one can see it unless you give them access. There is no ability to pull a report on a vendor showing a list of all the companies they work for and all the scores they have submitted.

Contractors score a company on two factors: Time and Effort, weighted 80% and 20% of the total score respectively.

The Overall Score is an average of every reporting contractor’s total score for that company.

This is the amount of time the company takes to process and pay a contractor’s approved invoice from the time the invoice is submitted into the system. (This does not include the time it takes to get the invoice to the approved and submitted status. )

+5 within 30 days
+4 within 60 days
+3 within 90 days
+2 within 120 days
+1 over 120 days
0 advance payment only
-5 Missed Payment

This score is used to showcase the level of effort it takes a contractor to get the invoice into the company’s system. This process may range from a simple approval signature and email submission, to multiple signatures, naming convention,  format changes and logging into a submission portal.
We use a numbered scoring system:
5 = Fast and Easy
1 =  Onerous and Time Consuming

We call these flags. These are used to provide indication if vendors in the system are reporting ‘Missed Payment’ scores for that company.
Green <1% reporting Missed Payment Yellow 1-5% reporting Missed Payment Red >5% reporting Missed Payment

The success and accuracy of PayScore is a community effort. Those who enjoy the full benefits of the community are those who contribute to the community.

As an incentive, contractors that enter reviews receive credits which can be used to purchase Company Detail and Company List reports.

The ideal outcome is that someone at that company finds your negative review and contacts you to remedy the issue. The other outcome is that it provides a warning to other contractors to potentially avoid that company. Enough work refusals may encourage that company to square up with their contractors.

If you do end up getting paid in full, please remember to adjust their score from missed payment to over 90 day.

PayScore’s Terms of Service includes a Rules of Conduct section that provides the expectations users are to follow. We strive to report accurate, honest reviews in a transparent manner. Integrity of the reviews is paramount. Purposefully leaving false reviews can be very damaging to a Contractor’s reputation as there are no anonymous postings on PayScore. Subsequently, offenders may have their PayScore account suspended.

Not necessarily. A company may have a low score due to long payment terms but that company may pay very consistently according to those terms.

You will be able to set up your Dashboard to monitor all the companies you routinely work for. This gives you a convenient view of their score, flags and number of ratings. You can also do unlimited single company searches which provide the score, flags and number of ratings.

Two report types are also available:
A Company Detail Report will give a detailed breakdown of all the contractors that reviewed a company, when the reviews were submitted, and the Time and Effort scores. This is useful if you need to look at how a company is trending over time.

A Company List Report provides all the same data as a single company search except it shows all the companies in the system. This report is generated in an excel format allowing you to sort the data as you need. This report is useful to sales teams for prospecting.

No business can afford to waste time or money. PayScore gives you a cost-efficient, real-time window into how reliably a company pays their contractors and how challenging they are to invoice. PayScore gives you an early warning to avoid a delinquent company. PayScore also lets you warn other contractors if you experience a delinquent company.