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Got questions about PayScore?
About signing up for our Payment Scoring service
How much does it cost?
It costs $240 for a 1-year subscription to PayScore. This is our special introductory price and will only be available for a limited time.
An annual subscription gives you unlimited access to lookup company payment scores.
Can I cancel my membership?
We do not auto renew memberships. If you chose to cancel your subscription will automatically expire at the end of your one year term.
We will send notifications that your renewal is coming up to allow you seamless access.
Does PayScore offer refunds? Why not?
No, PayScore does not offer any form of refund. There are internal costs associated with registering each new user and removing inactive users.
Who uses PayScore?
Who can use PayScore?
PayScore is for Canadian businesses in the energy and construction sectors. Service companies use PayScore to to monitor their customers be they:
- oil and gas producer
- project owner
- general contractor
Who in my organization can use our subsription?
There is no limit to the number of users in your organization that can use the platform.
- sales & marketing
All of these positions can use the information to benefit their day.
I am a GC/Producer/Owner. Is there benefit to having my contractors score my company?
Yes. If you are trying to promote your enterprise as one that values their contractors by paying timely, encouraging your contractors to score you will assist in building your ‘street cred”.
- If you are a new startup we encourage you to have your contractors build your profile on PayScore. If you are considering this route please contact us to discuss discounted rates for your contractors to get started on PayScore.
How It Works
I have lost access to my PayScore account due to lost information, administrator quit, lost computer, etc.
Contact us directly and we will gladly assist you with regaining access. Please be prepared to confirm your identity, if a complete account reset is needed.
How much effort is required to add a new company to my dashboard?
Search for the name of the company using part or all of the name. If the company name is in our database two clicks to add the scores and you are done. Same time it took to read this.
Please see the ‘User Guide and Tutorial Videos’ section of our FAQ’s to see more.
How time-consuming is it to update a review of a company on my dashboard?
Minimal. The process takes a few clicks. A review update will take less time than reading this answer.
Oops. I added a company to the list and spelled the name wrong, had the wrong address, etc. What should I do?
No problem. Send us an email to email@example.com, and we will get it fixed up.
Can I leave a written review?
No. PayScore does not allow written reviews. We only allow a score based on Time and Effort of getting paid by a company.
A company is taking a long time to approve my invoice, we are arguing over costs, the job is over budget, etc. Can I use PayScore to reflect this?
No. PayScore is not a dispute resolution or arbitration mechanism. We only accept reviews on whether the company paid the approved invoice within the promised time and how difficult the invoicing process was.
I represent a company and have found reviews I don’t like. Can PayScore remove these reviews?
No. PayScore will not get involved between companies and contractors. Our duty is only to provide a platform for contractors to post scores of their payment experience with companies they work for. We are not an arbitrator. We encourage the company to contact the contractor directly to resolve their issue.
Should I use PayScore only for companies that have not paid me?
PayScore is NOT a means to “get even”. We want reviews, good and bad. If a company has had a poor payment history with you, by all means post their score honestly. But, also
provide reviews for the companies that have been a positive experience. Using PayScore to post only negative reviews may reflect poorly on your business name.
As a user, can someone pull a report on me to see all the scores I have left and all the companies I work for?
No. There is no ability to pull a report on a vendor showing a list of all the companies they work for and all the scores they have submitted.
User Guide and Tutorial Videos
User Guide - November 2022
How to add a Company to My Dashboard
How to add a Company that is not in the database - new name entry
Scores & Scoring
How does the scoring process work?
Contractors score a company on two factors: Time and Effort, weighted 80% and 20% of the total score respectively.
The Overall Score is an average of every reporting contractor’s total score for that company.
What is the Time Score?
This is the amount of time the company takes to process and pay a contractor’s approved invoice from the time the invoice is submitted into the system. (This does not include the time it takes to get the invoice to the approved and submitted status. )
+5 within 30 days
+4 within 60 days
+3 within 90 days
+2 within 120 days
+1 over 120 days
0 advance payment only
-5 Missed Payment
What is the Effort Score?
This score is used to showcase the level of effort it takes a contractor to get the invoice into the company’s system. This process may range from a simple approval signature and email submission, to multiple signatures, naming convention, format changes and logging into a submission portal.
We use a numbered scoring system:
5 = Fast and Easy
1 = Onerous and Time Consuming
What are the symbols/color codes beside the payscore?
We call these flags. These are used to provide indication if vendors in the system are reporting ‘Missed Payment’ scores for that company.
Green <1% reporting Missed Payment Yellow 1-5% reporting Missed Payment Red >5% reporting Missed Payment
Why should I leave scores of my companies?
The success and accuracy of PayScore is a community effort. Those who enjoy the full benefits of the community are those who contribute to the community.
As an incentive, contractors that enter reviews receive credits which can be used to purchase Company Detail and Company List reports.
A company is delinquent on an invoice. I leave a negative score. So what?
The ideal outcome is that someone at that company finds your negative review and contacts you to remedy the issue. The other outcome is that it provides a warning to other contractors to potentially avoid that company. Enough work refusals may encourage that company to square up with their contractors.
If you do end up getting paid in full, please remember to adjust their score from missed payment to over 90 day.
What prevents someone from leaving false scores?
PayScore’s Terms of Service includes a Rules of Conduct section that provides the expectations users are to follow. We strive to report accurate, honest reviews in a transparent manner. Integrity of the reviews is paramount. Purposefully leaving false reviews can be very damaging to a Contractor’s reputation as there are no anonymous postings on PayScore. Subsequently, offenders may have their PayScore account suspended.
Does a low score mean a company is bad to work for?
Not necessarily. A company may have a low score due to long payment terms but that company may pay very consistently according to those terms.
Credits & Reporting
As a subscriber what data do I have access to?
You will be able to set up your Dashboard to monitor all the companies you routinely work for. This gives you a convenient view of their score, flags and number of ratings. You can also do unlimited single company searches which provide the score, flags and number of ratings.
Two report types are also available:
A Company Detail Report will give a detailed breakdown of all the contractors that reviewed a company, when the reviews were submitted, and the Time and Effort scores. This is useful if you need to look at how a company is trending over time.
A Company List Report provides all the same data as a single company search except it shows all the companies in the system. This report is generated in an excel format allowing you to sort the data as you need. This report is useful to sales teams for prospecting.
As a contractor, why do I want to use PayScore?
No business can afford to waste time or money. PayScore gives you a cost-efficient, real-time window into how reliably a company pays their contractors and how challenging they are to invoice. PayScore gives you an early warning to avoid a delinquent company. PayScore also lets you warn other contractors if you experience a delinquent company.
Reduce Рayment Stress
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